Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Key RequirementsExperience 15–20+ years in BFSI/Insurance operations, with deep expertise in Life & Pensions

Extensive experience in managing large global operations and multiple clients

Proven track record in P&L; management, transformation, and business growthEducation





Bachelor’s degree (mandatory)

MBA / Postgraduate in Business, Finance, or Operations preferred

Certifications (Lean Six Sigma Black Belt, PMP, Digital/AI certifications) are a plus Key Skills & Competencies Strategic thinking and business acumen

Solid leadership and executive presence

Client relationship and influencing skills

Financial and commercial acumen (P&L; ownership)

Transformation and change leadership

Deep domain expertise in Life & Pensions

Strong decision-making and problem-solving capabilities

Digital, automation, and analytics orientation Key Performance Indicators (KPIs)

Revenue growth and profitability (P&L; metrics)

SLA/KPI delivery across accounts

Client satisfaction and retention (CSAT / NPS)

Operational efficiency and cost savings

Transformation impact (automation, productivity gains)

Employee engagement and retention

Risk and compliance adherence Reporting Structure Reports to: Senior General Manager

Direct Reports: Senior Group Managers / Group Managers Qualifications graduate

📌 General Manager - Operations (India)
🏢 WNS
📍 India