Company Description Way.com is a technology-driven company focused on building next-generation solutions in AI, mobility, and intelligent consumer platforms. Its global development center in Technopark, Thiruvananthapuram, India, leads deep tech research and end-to-end product engineering to create automation, personalization, and seamless digital experiences for car owners. Headquartered in Fremont, California, Way.com operates across the US, Canada, and soon Europe, delivering high-performance SaaS platforms that unify parking, car washes, roadside assistance, and other mobility services in a single Auto Super App.

Engineering teams work with modern technologies including Angular 18, Java 21 with Spring Boot, Node.js, and leading databases such as MongoDB, MySQL, and Postgres. Over 9 million drivers trust Way.com, which has been featured in the a16z Marketplace 100 List by Bloomberg, ranked #1 in Product Quality by Unit Q, and attracts top talent from leading global technology companies.

Role Description We are looking for an experienced engineer to join our high-impact team. You will be the first line of defense for our production environment, balancing critical incident resolution with the development of key product enhancements. Key Responsibilities:

Incident Ownership: Manage production alerts, perform deep-dive Root Cause Analysis (RCA),



and implement rapid hotfixes.

Feature Contribution: Actively contribute to the product roadmap by developing high-priority enhancements.

Environment Stewardship: Optimize database performance (MySQL/MongoDB) and maintain CI/CD pipelines to ensure seamless deployments.

Incident Response: Participate in a 24/7 on-call rotation to ensure platform stability.

Technical Requirements

Backend: Robust proficiency in Java and Spring Boot.

Frontend: Hands-on experience with Angular and React.

Data & Infrastructure: Experience in MySQL/MongoDB optimization, Tomcat, and Docker.

Operating Systems: Strong hands-on experience with Linux (system administration, service management, log analysis, and performance troubleshooting).

Messaging: Experience with Kafka (producers/consumers, troubleshooting, and operational support).

DevOps/Observability: Experience with ELK stack for monitoring and Jenkins/CI/CD for deployment automation.

Experience: 5+ years in the industry and 2+ years in a production support or site reliability role.

What We Look For

Strong problem-solving skills under pressure.

Ability to communicate technical issues to both technical and non-technical stakeholders.

A "fix-it-once" mindset—we prioritize long-term stability over temporary patches.

📌 Full Stack Production Support Engineer (Thiruvananthapuram)
🏢 Way.com, India
📍 Thiruvananthapuram