Company Description JAYA GROUP is a diversified business group with operations spanning hospitality, resorts, wellness, retail, and distribution. As the parent company of Hotel Jaya, Hotel Mayflower, Wild Planet Resorts (Nilagiris & Wayanad), Hair Tree, and APR Agencies, the group focuses on trusted brands and operational excellence. JAYA GROUP is committed to delivering meaningful customer experiences and building long-term value for customers, partners, and employees. Guided by innovation, integrity, and sustainable growth, the group maintains a strong presence in the regions it serves and invests in community development.

Role Description The Front Office Manager is responsible for overseeing daily front office operations to ensure smooth, productive, and welcoming service for guests and visitors. This full-time, on-site role based in Kozhikode includes managing front desk staff, supervising check-in and check-out processes, handling reservations and inquiries, and resolving guest concerns promptly. The role involves maintaining high standards of customer service, coordinating with other departments for seamless guest experiences, and ensuring proper office administration procedures, records, and systems are followed.

The Front Office





Manager will also train and coach team members, monitor performance, and implement policies that support customer satisfaction, brand standards, and operational efficiency.

Qualifications

- Strong front office and customer service skills, with a focus on customer satisfaction and guest relationship management.
- Proficiency in office administration and front office procedures, including scheduling, documentation, and coordination.
- Excellent communication skills, both verbal and written, with the ability to interact professionally with guests, partners, and team members.
- Experience in hospitality or hotel front office operations, ideally in a supervisory or managerial capacity.
- Ability to lead and motivate a diverse team, handle escalations, and make decisions in a fast-paced environment.
- Strong organizational and time-management skills, with attention to detail and accuracy in handling bookings and records.
- Comfort with basic computer applications and front office or property management systems; familiarity with hotel software is an advantage.
- Relevant diploma or degree in Hospitality Management, Business Administration, or a related field preferred.

📌 Front Office Manager (Kozhikode)
🏢 JAYA GROUP
📍 Kozhikode