Position: Front Office Executive (OP + ADT + Billing + Insurance + Cash) Experience: 3-7 Years Qualification: Full time Graduation (Mandatory) Preferred Industry: Hotels, Airlines, Insurance, Hospitality (Candidates must be open to working in night shifts.) Key Responsibilities: Welcome and greet patients in a professional and courteous manner. Handle front desk operations including patient registration, appointment scheduling, billing, cash handling, and admissions (ADT). Respond to patient queries through phone, email, and in-person interactions.
Guide patients to the appropriate departments and ensure a smooth patient experience. Coordinate effectively with internal departments for seamless operations. Manage patient flow and crowd efficiently.
Maintain accurate documentation and records.
Handle insurance-related queries and coordinate with insurance providers for approvals and processing. Report operational and functional issues to the Clinic Manager.
Required Skills: Excellent communication and interpersonal skills. Pleasant personality with a professional appearance. Strong customer service orientation. Good coordination and multitasking abilities. Basic computer knowledge and billing system experience. Ability to work in rotational/night shifts.