Front Office Executive & Academic Counselor

Job Summary

We are seeking a warm, professional, and agile Front Office Executive & Academic Counselor to join our team. In this role, you will be the primary point of contact for students and prospective clients. You will be responsible for providing academic counseling, managing online customer inquiries, and maintaining our active social media presence. The ideal candidate has excellent communication skills and a passion for customer service.

Job Details

Job Type: Full-time

Work Layout: On-site

Location: [KADAPPADI, peruvallur]

Duties & Responsibilities

Academic Counseling: Welcome visiting students and parents warmly, understand their requirements, and guide them with accurate details regarding our courses and academic programs.

Online Customer Service: Promptly handle and follow up on customer inquiries received via phone calls, WhatsApp Business, and emails.

Social Media Management: Manage and update our official social media pages (Instagram, Facebook, etc.) and actively reply to online messages, direct messages (DMs), and comments.

Front Desk Administration: Manage daily reception activities,



route calls to appropriate team members, and ensure the front office environment remains neat and presentable.

Required Skills & Qualifications

Language Proficiency

English & Malayalam: Excellent spoken and written communication skills are mandatory. Candidates must be highly confident in speaking both languages fluently.

Hindi: Good spoken Hindi is a strong advantage, though it is not mandatory.

Core & Special Skills:

Excellent Communication & Interpersonal Skills: A polite, friendly, and patient approach when dealing with students and customers.

Convincing Skill: The ability to explain educational programs clearly and effectively guide students toward enrollment.

Social Media Savvy: Familiarity with managing social media platforms and handling online customer engagement.

Basic Tech Skills: Proficiency with basic computer operations, MS Office (Word, Excel), and email.

Pay: ₹12,000.00 - ₹30,000.00 per month

Advantages

- Flexible schedule
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off

Work Location: In person

📌 Front Office Executive cum Admin (Kondotty)
🏢 Scholex international
📍 Kondotty