Job DescriptionPosition: Guest Service Associate (Front Office)

NDepartment: Front Office

NExperience: 1–3 years (Hotel Industry preferred)

NKey Responsibilities:

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- Welcome guests and handle check-ins, check-outs, and room assignments efficiently.
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- Manage guest requests, inquiries, and complaints with professionalism and prompt resolution.
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- Process reservations, room changes, billing, and payment transactions accurately.
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- Coordinate with Housekeeping, Engineering, and other departments to ensure a seamless guest experience.
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- Promote Marriott Bonvoyenrolments, room upgrades, and other hotel services.
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- Maintain guest records and ensure compliance with hotel policies and brand standards.
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- Deliver exceptional customer service while creating memorable guest experiences.
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nRequirements:

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- 1–3 years of experience in Front Office operations in a hotel.
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- Knowledge of OPERA/PMS is preferred.
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- Excellent communicationand interpersonal skills.
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- Strong computer skills and attention to detail.
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- Ability to multitask ina rapid-paced environment.
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- Willingness to work rotational shifts.
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📌 Front Office Associate (Alibag)
🏢 Marriott International
📍 Alibag