Responsibilities To interact with hospital insurance patients.
Create
WhatsApp groups to provide/share information. Collecting necessary documents from the Patient /Hospital. Coordinate with internal medical and Ops team for initial approval. Cross-checking the files before sharing with the approval team.
Educating patients about deduction. To create awareness about reimbursement claims. ( Pre & Post Hospitalization ) Collecting claim support documents from the patients/hospitals & coordinating with the back-end team to ensure smooth transfer of data to the TPA/Insurance company. Efficiently and effectively handle grievances/issues raised by hospital staff & patients, escalate issues to the team leader, as necessary.
Follow up and provide Updates to the clients Efficiently and effectively handle grievances/issues raised by hospital staff & patients,
escalate issues to the team leader, Regional Manager Claims Assistance, Manager Operations, and Business Head as necessary.
Qualifications &
Skills Any Diploma, Graduation / Under Graduation Should have valuable listening & analytical skills Excellent interpersonal & communication skills Experience Worked in a Hospital or Insurance for 6 months to 02 years. ( added advantage ) Additional Skills Strong verbal skills Strong problem-solving skills and enthusiasm for new tasks and challenges Relationship-building skills. Ability to multitask and prioritize, with a strong work ethic and attention to detail Ability to operate with a high level of confidentiality and professionalism advantage )