- Respond to calls, walk-ins, and online inquiries about room availability
- Explain rent, facilities, rules, and policies
- Assist with bookings and check-in procedures
Resident Management
- Maintain records of all tenants (ID proof, agreements, payments)
- Handle move-in and move-out processes
- Address resident concerns or complaints
Rent Collection & Records
- Track monthly rent payments
- Issue receipts and maintain payment records
- Remind tenants about due payments
Front Desk Operations
- Answer phone calls and manage visitor entries
- Receive couriers and parcels for residents
- Maintain visitor logbook
Coordination & Support
- Coordinate with housekeeping, maintenance, and security staff
- Report repair or service issues (plumbing, electricity, etc.)