Front Desk Administrator (Retail Store) ? Location: Gurgaon

? Employment Type: Full-Time

? Salary: ₹15,000–₹20,000 per month (based on experience) About the Role We are looking for a well-presented and customer-focused Front Desk Executive to manage day-to-day store operations and deliver an exceptional customer experience. The ideal candidate should have excellent communication skills, be comfortable interacting with customers both in-store and online, and possess strong organizational abilities.

Key Responsibilities Welcome and assist customers visiting the store.

Handle customer inquiries, product-related questions, and service requests professionally.

Manage customer communication across WhatsApp, Instagram, calls, emails, and other online channels.

Coordinate appointments, walk-ins, and customer follow-ups.

Maintain store presentation, cleanliness, and ensure an exceptional in-store experience.

Support sales activities by guiding customers through products and collections.

Handle billing, order tracking, and basic administrative tasks.

Coordinate with internal teams to resolve customer concerns promptly.

Maintain customer records and ensure timely updates in relevant systems.

Assist in inventory checks and stock management when required.



Requirements

Graduate or pursuing graduation from a recognized institution.

Excellent verbal and written communication skills in English and Hindi.

Pleasant personality with solid interpersonal skills.

Proficiency in Microsoft Office, Google Workspace, and basic computer operations.

Ability to multitask and manage customer interactions efficiently.

Strong problem-solving skills and attention to detail.

Preferred

Qualifications

Previous experience in retail, hospitality, customer service, or front desk operations.

Experience handling social media inquiries and customer support.

Interest in jewellery, fashion, luxury retail, or lifestyle brands. What You’ll Gain Hands-on experience in retail and customer relationship management.

Exposure to the luxury jewellery industry and premium customer experiences.

Opportunity to work directly with customers and contribute to business growth.

A dynamic, collaborative, and growth-oriented work environment. ✨ If you love interacting with people, creating memorable customer experiences, and keeping operations running smoothly, we’d love to hear from you!

📌 Front Desk Administrator (Gurugram)
🏢 ORNAZ
📍 Gurugram