Clinic Operations Executive Job Summary: The Operations Executive is responsible for overseeing the day-to-day administrative and operational functions of the physiotherapy clinic. This role ensures smooth clinic operations, efficient patient flow, staff coordination, and high-quality service delivery. The ideal candidate is organized, proactive, and capable of managing multiple responsibilities including patient scheduling, inventory management, and data oversight.

Key Responsibilities: 1.

Clinic Operations Management

Oversee daily clinic activities to ensure efficient and smooth functioning Coordinate between physiotherapists, front desk staff, and management Ensure compliance with clinic policies, procedures, and hygiene standards 2.

Patient

Scheduling &

- Coordination Manage appointment scheduling to optimize therapist availability Handle patient inquiries, bookings, rescheduling, and cancellations Ensure minimal waiting time and smooth patient flow 3.

Patient

Engagement &

- Cold Calling Conduct cold calls and follow-ups to generate new patient leads Maintain relationships with existing patients for repeat visits Handle patient feedback and improve service experience 4. Inventory &
- Stock Management Monitor and maintain clinic inventory (equipment, supplies, consumables) Conduct regular stock checks and place orders as needed Ensure proper usage and storage of clinic resources 5. Data Management &
- Reporting Maintain accurate records of patient data, billing,



and treatment history Manage clinic databases and ensure data confidentiality Generate regular reports on clinic performance, patient flow, and revenue 6.

Staff

Attendance &

- Leave Management Track staff attendance, working hours, and leave records Coordinate shift schedules to ensure adequate coverage Address staffing issues and communicate with HR if needed 7. Administrative &
- Financial Oversight Assist with billing, invoicing, and payment tracking Monitor daily collections and expenses Support management in budgeting and cost control Required Skills &

Qualifications: Bachelor’s degree in Healthcare Administration, Business Administration, or related field Proven experience in operations or clinic management (preferably in healthcare) Strong organizational and multitasking abilities Positive communication and interpersonal skills Proficiency in MS Office and clinic management software Ability to handle patient interactions professionally and empathetically Preferred Qualities: Experience in physiotherapy or healthcare settings Basic understanding of medical terminology Problem-solving mindset and attention to detail Leadership and team management skills Key Performance Indicators (KPIs): Patient satisfaction and retention rate Appointment utilization rate Accuracy of records and reporting Inventory efficiency and cost control Staff attendance and operational discipline

📌 Front Desk Administrator (Bengaluru)
🏢 Make Me Fitt
📍 Bengaluru