Hi,

We are looking forward to hire Associate Customer Support To Apply, WhatsApp Hi @ (phone hidden)

Or, Call Our HR Team at the Number Mentioned Below:

Ananya Sharma - 95417 26568

Sonam Singh-(phone hidden)

Pratiksha - (phone hidden)

Sahithi- (phone hidden)

Pritha-(phone hidden)

Available Roles:

Customer Support

> Any Graduate/Undergraduate Fresher

> 15 In Hand

> Travel Allowance - Rs.1400/-

> 5 Days Work

> Rotational Shift

> Cabs available

> Job Location - Kolkata

Responsibilities:

- Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.).
- Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems.
- Problem-Solving: Identifying the root cause of problems and implementing solutions.
- Documentation: Keeping records of customer interactions, issues, and solutions.
- Escalation: Knowing when to escalate complex issues to more experienced technicians or managers.
- Customer Satisfaction: Ensuring customers are satisfied with the level of support provided.
- Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware.
- Communication Skills:



Communicating technical information clearly and concisely to customers, both verbally and in writing.
- Teamwork: Collaborating with other support team members and internal departments.
- Learning and Adaptation: Staying up-to-date with recent technologies and adapting to changing customer needs.

Skills:

- Technical Skills: Proficiency in computer systems, software, and hardware.
- Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers.
- Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process.
- Communication Skills: Clear and concise communication, both written and verbal.
- Technical Documentation: Ability to create and maintain technical documentation.
- Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware.
- Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively.
- Analytical Skills: Ability to analyze technical problems and identify root causes.
- Teamwork and Collaboration: Ability to work effectively with team members and internal departments.

📌 Freshers : Chat Support : : Grads and UG : Kolkata : Apply Now
🏢 Outpace Consulting Services
📍 Kolkata