Company Description KAPSSN, founded in 2019 as KAPSSN Ventures Private Limited in Odisha, provides hardware and innovative software solutions that address core B2B and educational needs across India. The company focuses on being a leading online aggregator of educational products, offering a wide range of solutions including hardware, software, and offline tests for various levels of education. Customers can access numerous products from different categories and price ranges on a single, easy-to-use platform available via mobile, tablet, or laptop.

As a first mover in this niche online market, KAPSSN emphasizes prompt delivery, installation anywhere in India, order tracking, and 24/7 backend support, including a return window on select products. The organization is committed to simplifying purchasing for educational institutions and learners by reducing the need to coordinate with multiple vendors.

Role Description The Field Service Technician is a full-time, on-site role based in Bhubaneswar. This role involves installing, configuring, and testing hardware and software solutions at client locations, ensuring that educational products function reliably and meet specified requirements. The technician will diagnose and resolve technical issues, perform preventive maintenance, and provide clear guidance to customers on product usage and care.

Day-to-day responsibilities include coordinating with the support and logistics teams for timely deliveries and installations, maintaining accurate service records, and adhering to safety and quality standards during all field activities.



The role also requires regular travel to customer sites within the region and professional, customer-focused interaction with educational institutions and other clients.

Qualifications Candidates should possess strong technical skills in hardware installation, basic networking, and software configuration for educational or B2B products.

Candidates should possess skills in troubleshooting, diagnostics, and preventive maintenance to resolve technical issues efficiently on-site.

Candidates should possess customer service and communication skills to explain technical information clearly, manage expectations, and provide user training when needed.

Candidates should possess organizational and documentation skills for maintaining service logs, tracking issues, and coordinating with internal teams.

Relevant experience as a field technician, service engineer, or similar role in hardware/software deployment, preferably in the education or technology sector.

Ability to work on-site in Bhubaneswar, travel to client locations, and handle equipment safely and responsibly.

Minimum of a diploma or degree in engineering, information technology, electronics, or a related technical field, or equivalent practical experience.

Comfort with using mobile, tablet, and laptop devices for service tickets, documentation, and navigation; familiarity with online support tools is an advantage.

Robust problem-solving mindset, reliability under time pressure, and readiness to support customers during extended hours when required.

📌 Field Service Technician (Bhubaneswar)
🏢 KAPSSN
📍 Bhubaneswar