Position: Field Service Engineer

Company: Medispec

Products Handled

Multimode Readers, Flow Cytometers, Cell Imaging Systems, Surface Plasmon Resonance Instruments, CO₂ Incubators, Gel Documentation Systems, and other life science instruments.

Key Responsibilities

· Install, maintain, troubleshoot, and repair scientific instruments at customer sites.

· Handle customer service requests including AMC (Annual Maintenance Contracts), CMC (Comprehensive Maintenance Contracts), breakdown services, and technical support.

· Perform instrument calibration, preventive maintenance, and performance validation.

· Provide technical demonstrations and assist the sales team with customer-specific technical requirements.

· Improve and upgrade service tools, jigs, and operational procedures when required.

· Recommend improvements in equipment operation and maintenance processes.

· Train customers on instrument usage, maintenance, and best practices.





· Collect and analyze customer feedback to enhance product reliability and service quality.

· Maintain service documentation, update product manuals, and submit regular service reports.

· Participate in training programs and stay updated with the latest technological developments.

· Coordinate with internal technical teams and contribute insights for product improvement.

Requirements

· Education: Bachelor’s/Master’s Degree or Diploma in Engineering (Electronics, Biomedical, Instrumentation, or related field).

· Experience: Minimum 2+ years of experience servicing analytical or life science equipment.

· Solid troubleshooting and diagnostic skills.

· Ability to work independently and manage multiple service requests.

· Good communication and customer handling skills.

· Willingness to travel up to 75% within the assigned region.

Work Location: In person

📌 Field Service Engineer (Bengaluru)
🏢 Medispec (I
📍 Bengaluru