About Us

Laser Experts India is a specialist organization focused on laser machine service, maintenance, and support. We serve manufacturing companies across India, providing AMC services, fiber source repair, spare parts, and consumables for industrial laser systems. We are a fast-growing team that believes in customer ownership and long-term partnerships. Every team member is empowered to make decisions, take ownership of customer accounts, and grow with the company. Role Summary:

The Field Sales Engineer is the face of Laser Experts India to our customers. You will own the complete customer relationship — from understanding their laser machine requirements and pain points to coordinating service, repairs, and upgrades, and proactively promoting our revenue generating offerings including AMC contracts, fiber source repairs, spare parts, and consumables. This is a relationship-first role.

Half your time will be spent on the factory floor with customers — listening, observing, and solving. The other half will be spent in-house planning visits, following up on service requests, preparing proposals, and coordinating with our technical and operations teams. Key Responsibilities:

1.Customer Relationship Management

Serve as the single point of contact between Laser Experts India and assigned customer accounts

Build deep, trusted relationships with plant managers, maintenance heads, and purchase teams at customer factories

Conduct structured customer visits to understand operations, machine usage patterns, and upcoming requirements

Document customer pain points, machine downtime history, and feedback; share insights with internal teams





Ensure high customer satisfaction scores and zero unresolved escalations 2.Service & Repair Coordination

Receive and register all service and repair requests from customers promptly

Coordinate with the internal service team to schedule and execute service calls, repairs, and preventive maintenance

Track job status end-to-end — from ticket creation to completion and customer sign-off

Follow up with customers post-service to confirm resolution and collect satisfaction feedback

Escalate unresolved technical issues to senior engineers and ensure closure within committed timelines Revenue Generation & Business Development

Proactively promote and convert Annual Maintenance Contracts (AMC) to ensure recurring revenue from existing customers

Identify and pitch fiber source repair opportunities — educate customers on cost vs replacement benefits

Promote and sell genuine spare parts and consumables for laser machines; maintain awareness of customer machine inventory

Identify upsell and cross-sell opportunities during every customer interaction and visit

Meet monthly revenue targets for AMC renewals, spares, consumables, and repair jobs Field Visits & Customer Factory Planning

Plan and execute structured factory visits to assigned customer accounts (minimum 3 visits per week)

Prepare visit agenda in advance — understand machine count, current service status, and outstanding proposals





Observe and document the customer's shop floor environment, laser machine utilisation, and operational challenges

Identify new contacts and decision-makers within customer organisations to widen the relationship

Submit structured visit reports to management after every customer meeting In-House Coordination & Administration

Maintain accurate and up-to-date CRM records for all customer interactions, service tickets, and proposals

Prepare quotations for AMC, spares, consumables, and repair services; follow up for approvals

Coordinate with logistics team for timely dispatch of spares and parts to customer sites

Maintain customer machine database: model, installation date, service history, AMC status, warranty status

Prepare weekly and monthly reports: customer visits done, service tickets closed, revenue generated, AMC pipeline Education & Experience

✔ Graduate / Diploma in Engineering, Electronics, Mechanical, or related technical field

✔ 2–6 years of experience in customer relationship, after-sales service, or technical sales roles

✔ Experience in industrial equipment, capital goods, laser, CNC, or automation industry preferred

✔ Proven track record of handling B2B customer accounts independently

✔ Experience with AMC selling or service contract management is a strong advantage

✔Strong communication skills What We Offer

Competitive CTC Fixed salary + performance-based incentives tied to AMC and revenue targets

Travel Allowance Fuel reimbursement and travel allowance for all customer visits and field work

Growth Path Transparent career progression to Senior Field Sales Engineer, Regional Manager or Field Sales Lead

📌 Field Sales Engineer (Chennai)
🏢 laser experts india
📍 Chennai