About Pestinct (Department)

An accomplished player in Pest Management industry, Pestinct Pro Solutions (Pest Management Division of NBHC) is one of the top 3 Pest Management Companies in India.

Holds a proven decade plus long capability to serve B2B segment through 45 Branches in 18 States.

Leading Service Provider in Fumigation to Food Processing, Food Retailing & Storage.

We have 2nd largest service network in India.

Provides customized solutions for unique needs of each facility.

Use digitization for managing business processes.

Please visit : https://www.pestinct.com

About Pestinct Industry

Pest management industry is among fastest growing industries in Indian economy. It has an estimated size of 1800 Crores and is growing at 20% CAGR. The industry requires young and talented employees for continuing its rapid growth and meet increasing expectations of its customers. As proof of the potential in the industry, in past decade 4 MNCs have entered Indian market and have helped improve the standards of the industry apart from infusing investments for the growth.

Role: Field Operations

Location: Bangalore, Hyderabad, Bhuwaneshwar

Purpose of the Role:

Standardisation of service levels with higher coverage of field training and tracking. Developing team of expert operators to manage day to day customer complaints.

Key Responsibilities:

- Induction, Training and certification of operation officer and operators as per pre-defined calendar to enhance service quality.




- Preparing team of expert operators to take role of complaint handling on site to improve service quality
- Work closely with ops officer on In- house service analysis to support and implement solution to improve success ratio
- Monitoring of recent accounts for 2 months to ensure 100% SOP from the day one to avoid customer complaint at the initial stage. Planning and implementation of mobilization and initial service standardization in term of service process and documentation
- Service quality monitoring through rating and customer feedback. Action plan to improve gaps identified in service quality response/ repeated complaint/ customer awareness
- Service document (Log Book) standardization at client level.
- Customer awareness program to increase participation and renewal
- Customer review on service quality and improvement tracking
- Every account lost case study and action plan for future
- Fumigation failure study and action plan on monthly basis
- Warehouse SOP implementation to ensure service quality, set documentation process maintained at every stage (pre/post)
- Propose SOP change / correction / improvement based on customer feedback

Requirements
- Degree in Msc Agri/Entomology
- Experience- Min. 2-3 years
- Customer orientation
- Communication
- Conducting training
- PPT preparation

Candidates with IGMRI/NIPHM will be given preference. Interested candidates can share cv to [email protected] "Only male candidates with B.Sc. in Agriculture or Chemistry are eligible to apply."

📌 Field Operations Manager (Bengaluru)
🏢 national bulk handling
📍 Bengaluru