Valuable Computer navigation skills, keyboarding skills

Should be familiar with MS Office

Typing speed must be between 30-35 wpm with 95% accuracy

Possesses necessary knowledge of business concepts to effectively perform the job

Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others.

Commits to achieving specific objectives and takes ownership for accomplishing them.

Responsible for handling high volumes of transactions.

Effectively balances quality, timeliness and productivity standards

Webchat/Digital knowledge

Self discipline

Result and Customer oriented

Adaptability and Flexibility

CEF scores of B2 on both Written and Spoken English

Excellent written and verbal communication skills





Good comprehension skills

Strong questioning and reasoning Skills

Customer Service focus

Ability to multi task, prioritize and manage daily work activities Education Requirements Graduate with at least 15 years of education.

Work Experience Requirements

Minimum 1 year of Webchat experience is must. Candidates with voice background & prior, web chat experience in preferable UK insurance or else US experience will be preferred, or experience of Webchat/e-mailing process with more than 1 concurrency, flexi shift and weekend working is most desirable.

📌 Executives-Voice-Customer Service (Noida)
🏢 EXL
📍 Noida