Executive / Senior Executive International Sales

Reporting To: Director

Location: Vile Parle (East), Mumbai

About Company:

Sepio Products Pvt. Ltd. is a leading manufacturer and technology-driven provider of tamper-evident security seals, smart locking solutions, IoT-enabled devices, and digital supply chain security solutions. Established in 2016, Sepio serves customers across diverse industries including logistics, transportation, pharmaceuticals, retail, manufacturing, e-commerce, energy, and government sectors.

With a strong focus on innovation, quality, and customer-centric solutions, Sepio combines advanced hardware with cloud-based software platforms to help organizations enhance supply chain visibility, asset security, product authentication, and operational efficiency. The company has a growing presence in both domestic and international markets and continues to expand its global footprint through technology-led products and customer-focused services.

Website: www.sepioproducts.com

Job Purpose The Executive / Senior Executive International Sales & Customer Success will play a pivotal role in driving business growth through inside sales, lead generation, customer engagement, and order execution. The role requires balancing domestic trading business support with international business development while ensuring seamless coordination across customers, production, logistics, and internal stakeholders to deliver an exceptional customer experience.

Key Responsibilities

1. Inside Sales & Domestic Trading Support

- Handle enquiries received through IndiaMART, company website, email campaigns, social media and other digital channels.
- Qualify leads and convert them into business opportunities.
- Prepare quotations, follow-up proposals, negotiate within approved commercial guidelines and convert enquiries into orders.
- Coordinate with procurement, production planning, stores, dispatch and logistics teams to ensure timely execution of orders.




- Monitor delivery schedules and proactively communicate status updates to customers.
- Maintain sales pipeline and ensure closure of opportunities within targeted timelines.

2. International Business Development

- Identify and generate new international business opportunities through email marketing, LinkedIn, digital platforms, trade portals and outbound prospecting.
- Build and maintain a robust database of prospective distributors, OEMs, channel partners and end customers across global markets.
- Execute email marketing campaigns and social media outreach to generate qualified leads.
- Conduct market research to identify new countries, industries and application segments.
- Develop relationships with prospective international customers and convert enquiries into active business.
- Coordinate participation in exhibitions, webinars and virtual customer meetings where applicable.
- Work closely with regional sales managers to nurture and convert opportunities into long-term business relationships.

3. Customer Service & Order Management

- Act as the primary point of contact for assigned customers from enquiry to order completion.
- Coordinate order processing, documentation and delivery schedules.
- Ensure timely submission of Proforma Invoices, Commercial Invoices, Packing Lists and other customer documentation.
- Coordinate with production, quality, logistics and finance departments to ensure smooth execution.
- Track shipments and keep customers informed throughout the order lifecycle.
- Resolve customer concerns regarding deliveries, documentation,



product availability and service issues.
- Ensure high levels of customer satisfaction and timely response to customer communications.

4. Sales Coordination & MIS

- Maintain accurate records.
- Generate daily, weekly and monthly sales reports.
- Monitor enquiry conversion ratios, order status, dispatch performance and customer response timelines.
- Track pending enquiries and ensure timely follow-ups.
- Support forecasting and sales planning activities.

5. Cross Functional Coordination

- Liaise with Production Planning, Purchase, Quality Assurance, Dispatch, Logistics and Finance teams for seamless order execution.
- Coordinate export documentation and shipping requirements with CHA/Freight Forwarders.
- Ensure customer commitments are fulfilled within agreed timelines.
- Escalate potential delays or operational issues proactively.

Desired Candidate Profile

Education

- Graduate in Commerce, Business Administration, Engineering or related discipline.
- MBA (Marketing/International Business) preferred.

Experience

- Executive: 2–4 years
- Senior Executive: 4–7 years
- Experience in International Sales, Inside Sales, Export Sales Coordination or Customer Service.
- Experience in manufacturing, industrial products, engineering products, security products, IoT or B2B sales will be preferred.

Required Skills

- Excellent verbal and written English communication.
- Robust customer relationship management skills.
- Inside sales and lead conversion capabilities.
- International business development exposure.
- Email marketing and LinkedIn prospecting.
- Social media business promotion.
- Coordination and multitasking abilities.
- Strong follow-up and execution skills.
- Proficiency in MS Excel, Word and PowerPoint.

If interested, reach out with your updated CV over whatsapp (phone hidden) or email [email protected]

📌 Executive or Senior Executive - International Sales (Pre sales) (Mumbai)
🏢 Sepio Products
📍 Mumbai