Executive in Voice Process Speak, Act, and Improve Who you are/: Professionally handle incoming and outgoing voice call streams, presenting product features, responding to customer inquiries, and resolving technical issues. During a live conversation, identify customer complaints, billing conflicts, or account service bottlenecks and provide accurate solutions to reduce the number of follow/-up calls. Separate complicated account questions or technical issues that cannot be resolved at the frontline tier and send them to backend technical cells in a seamless manner with thorough case notes.

Throughout the call, record comprehensive call notes, customer sentiment ratings, call dispositions, and resolution actions inside corporate monitoring platforms while maintaining strict data input discipline.



Regularly achieve or surpass target operational metrics, such as QA scorecard baselines, Average Handling Time, Customer Satisfaction Score, and Abandonment Rate restrictions.

Experience/: 3 to 7 yrs Location/: Chennai Candidate Application/: Full Name/: Contact Number/: Email Address/: Current Location/: Position Applied For/: Qualification/: Year of Passout/: Candidate Category/: Fresher / Experienced Willingness to Relocate/: Yes / No Total Years of Experience/: If applicable Current/Last Drawn Salary Monthly/Annual/: Notice Period/: Apply now to become our Voice Process Executive HR /- Maria

📌 Executive in Voice Process Speak, Act, and Improve (Chennai)
🏢 GS Infotech
📍 Chennai