Quality Manager/ Test Manager - Telecom experience Mandatory (BSS/OSS)

Experience Level : 7 to 18 years overall experience

Location : Chennai

Role Purpose : Ensure end-to-end product quality for telecom software products by defining quality strategy, leading QA teams, and embedding quality across the product lifecycle to achieve reliable, compliant, and customer-ready releases.

Role Scope :

- Applies to telecom software products and platforms
- Covers functional and non-functional quality across build, release, and support
- Manages multiple QA teams or test streams
- Operates in Agile / Hybrid delivery environments

Key Accountabilities :

1.

Quality

Strategy &

- Governance :
- Define and own quality strategy, standards, and KPIs
- Establish release readiness criteria and quality gates
- Drive continuous improvement and defect prevention

2. Product &

- Domain Quality Ownership :
- Ensure quality alignment for Telecom OSS/BSS, network, billing, provisioning, or VAS systems
- Partner with Product and Engineering for quality by design
- Support major releases, customer deployments, and upgrades

3. Test &

- Automation Leadership :
- Oversee test planning, execution, automation, and reporting
- Ensure coverage across functional, integration, regression, performance, and UAT
- Drive automation, CI/CD integration, and shift-left testing

4. People &

- Capability Leadership :
- Lead, coach,



and develop QA and automation teams
- Drive skill development, role clarity, and performance management
- Build scalable and sustainable QA capability

5. Risk, Compliance &

- Production Quality :
- Identify quality risks early and drive mitigation plans
- Ensure compliance with security, regulatory, and telecom standards
- Track production defects, RCA, and corrective actions

Key Stakeholders :

- Product Management
- Engineering &
- Architecture
- DevOps &
- Operations
- Delivery / Program Management
- Customers and Business Stakeholders

Decision Authority :

- Quality sign-off for releases
- Test strategy, tooling, and automation approach
- Escalation of quality risks impacting delivery or customers

Success Measures :

- Release stability and defect leakage reduction
- Automation coverage and cycle time improvement
- On-time release readiness with defined quality gates
- Improved customer satisfaction and production reliability

Required Experience &

Competencies :

- 15 years in Software Quality / Test Management
- Robust experience in telecom domain products
- Expertise in Agile QA, automation, and non-functional testing
- Leadership, stakeholder management, and data-driven decision making

Reporting &

- Interfaces :

Reports to : Head of Delivery

Leads : QA Managers, Test Leads, Automation Engineers

📌 Excelacom - Quality Manager/Test Manager - Telecom OSS/BSS (India)
🏢 ExcelaCom Technologies
📍 India