Job Title : ServiceNow ITSM Developer

Location : Bengaluru (Remote)

Notice Period : Immediate Joiner

Key Responsibilities :

Design, develop, customize, and configure ServiceNow ITSM applications, including:

- Incident Management (IM)
- Problem Management (PM)
- Change Management (CM)
- Request Management (RM)
- Knowledge Management (KM)
- Service Catalog
- Configuration Management Database (CMDB)
- Develop and customize ServiceNow workflows, business rules, client scripts, UI policies, UI actions, and catalog items.
- Analyze ServiceNow ticketing and CMDB data to support attribute mapping and data import into enterprise data orchestration platforms.
- Build reports, dashboards, and Performance Analytics to monitor operational KPIs and service performance.
- Develop and maintain integrations with enterprise applications using REST APIs, SOAP, MID Server, and IntegrationHub.
- Support CMDB health initiatives, Discovery, and Service Mapping activities.
- Collaborate with business stakeholders, solution architects,



and technical teams to translate business requirements into scalable ServiceNow solutions.
- Follow ServiceNow development best practices, governance standards, security guidelines, and coding standards.
- Participate in Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, code reviews, testing, and retrospectives.
- Troubleshoot production issues and provide ongoing support and enhancements for ServiceNow applications.
- Contribute to platform optimization, documentation, and continuous improvement initiatives.

Preferred Qualifications :

- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM)
- Experience with:
- CMDB
- Discovery

3.

Service

Mapping

- ITOM modules
- Experience working in large-scale enterprise ServiceNow environments.
- Exposure to DevOps practices, CI/CD pipelines, and source control tools such as Git.

📌 Evnek - ServiceNow ITSM Developer (India)
🏢 Evnek
📍 India