Job Opening: Automobile Service Champion

About Client:

Our client is a leading Indian multinational ride-sharing company, with a diverse portfolio that includes financial services and cloud kitchens.

Role: Automobile Service Champion

Roles and Responsibilities:

1. Customer Handling
- Greet customers with a smile and maintain a professional and courteous demeanor

- Verify service requests and capture customer feedback in the system

- Communicate effectively with customers regarding repair updates

1. Diagnosis
- Analyze and diagnose scooters to determine necessary repairs

- Update diagnosis reports in the Workshop Management System (Getafix)

- Perform repairs and final inspections based on customer feedback

1. System Handling
- Track customer complaints in Zendesk and update the system in real-time

- Operate the Workshop Management System (Getafix) with 100% adherence

- Update operational status and estimated time of arrival in CRM and WMS systems

- Conduct deep diagnosis of scooter health in the Telematics Command Centre

1. Technical Repairs
- Possess comprehensive knowledge of OLA scooters

- Capable of repairing or replacing all scooter parts





- Stay updated on OLA technical curriculum and EV news bulletins

1. Process and Operational
- Adhere to processes at the Experience Centre and ensure explicit bay markings for vehicles/scooters

- Handle invoicing and payment collections

- Maintain service bays in a clean and serviceable condition

1. Parts Operation
- Audit inventory and ensure alignment between system and physical inventory

- Perform Goods Receipt Note (GRN) and maintain inventory at the Experience Centre

- Manage warranty part reverse logistics to the main workshop

1. Safety and Compliance
- Adhere to uniform and protective gear requirements during scooter repairs

- Properly use protective gear and handle tool kits during repairs

- Ensure availability and readiness of fire-fighting equipment

Requirements

Requirements:

- Only Male candidates

- Minimum qualification: 12th/diploma/ITI/graduation/post-graduation

- Minimum experience: 1 year in the automobile service sector

- Location: Bangalore

Benefits

Upto 2.76lpa CTC including PF+ ESIC

📌 EV 2 Wheeler Technician (Bangalore) (Bengaluru)
🏢 2COMs
📍 Bengaluru