Our client is a leading Indian multinational ride-sharing company with operations in various business verticals including financial services and cloud kitchens.
Role: Automobile Technician
Responsibilities:
1. Customer Handling
2. Greet and assist customers with professionalism and courtesy
3. Verify service requests and capture customer feedback
4. Communicate repair updates to customers
1. Diagnosis
2. Analyze and diagnose scooters for necessary repairs
3. Update diagnosis reports in the workshop management system
4. Perform and inspect vehicle repairs based on customer requirements
1. System Handling
2. Track customer complaints and update the system in real-time
3. Operate workshop management systems and ensure adherence
4. Update operational status and ETA in CRM and WMS systems
5. Check scooter health in the Telematics Command Centre for thorough diagnosis
1. Technical Repairs
2. Possess in-depth knowledge of OLA Scooters
3. Perform repair and replacement of scooter parts
4.
Stay updated on OLA technical curriculum and EV news
1. Process and Operational
2. Adhere to processes at the Experience Centre and ensure explicit bay markings
3. Handle invoicing and payment collections
4. Maintain service bays for optimal functionality
1. Parts Operation
2. Audit inventory and ensure system and physical inventory match
3. Perform GRN and maintain inventory at the Experience Centre
4. Manage warranty part reverse logistics to the main workshop
1. Safety and Compliance
2. Adhere to uniform and protective gear requirements
3. Properly handle tool kits and use protective gear during repairs
4. Ensure availability of fire-fighting equipment for safety