About the Company We are seeking an IT Support Specialist to provide onsite end-user, office infrastructure, asset management, and project-based support at our Bengaluru site. The role covers troubleshooting, device lifecycle management, office IT infrastructure support, inventory management, and coordination with remote technical teams and third-party vendors, as part of a 24x7 support operation.

About the Role IT Support Specialist – Bengaluru (On-site) Location: Bengaluru – 560048 Employment Type: Full time (B2B/Freelance – 5 days/week) Shift: 9 hours/day | 24x7 remote support coverage Rate: INR 42,000/month (inclusive) No PF, No Mileage Responsibilities End-User Support

Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals (Windows, macOS, Linux)

Provision, deploy, replace, and decommission IT equipment

Troubleshoot hardware, software, connectivity, and user-related issues

Coordinate escalations with Level 2 support teams

Office Infrastructure Support

Support office IT services including network connectivity, printing, voice, AV, and workplace technologies

Install, maintain, and troubleshoot switches, routers, access points, and related infrastructure equipment

Assist with smart office solutions, digital signage, and conference room technologies

Coordinate with vendors and support scheduled maintenance activities





Asset Management

Receive, register, label, image, deploy, track, and maintain IT assets

Conduct inventory audits and maintain accurate asset records

Coordinate warranty repairs, device redeployment, disposal, and stock management

Ensure compliance with asset management policies and audit requirements

Project & Site Support

Support office moves, hardware refreshes, equipment relocations, and infrastructure projects

Assist with business events, demonstrations, and technology deployments

Provide remote hands support and escort third-party vendors when required Qualifications Experience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructure

Basic networking knowledge (LAN, Wi-Fi, switches, routers, access points)

Experience with hardware asset management and inventory control

Strong troubleshooting, documentation, and customer service skills

Ability to work independently and coordinate with remote support teams and vendors

Willingness to work rotational shifts as part of 24x7 support coverage Pay range and compensation package Rate: INR 42,000/month, inclusive of all allowances No PF, no mileage reimbursement Site location: Bengaluru – 560048 Equal Opportunity Statement We are committed to diversity and inclusivity.

📌 End User Support Specialist (Bengaluru)
🏢 Sharp Brains
📍 Bengaluru