email support executive handles customer questions, fixes problems, and shares product information through written email messages. Key duties include writing clear replies, updating customer records, and meeting speed targets. [1, 2]Core Responsibilities
- Email Responses: Answer customer questions clearly and politely within set time limits.
- Problem Solving: Look into customer complaints and give useful step-by-step solutions.
- Escalations: Send hard or technical problems to higher teams when needed.
- Record Keeping: Save notes about each customer chat in the company system.
- Team Work: Work with other departments to fix issues and share customer feedback.
Required Skills & Qualifications
- Writing Skills: Explicit grammar, correct spelling, and a polite professional tone.
- Education: High school diploma or a bachelor's degree.
- Experience: 1 to 3 years working in customer service or non-voice support (freshers are often accepted).
- Computer Skills: Know how to use helpdesk and CRM software like Zendesk or Freshdesk.
- Age criteria 18 to 29 years
Time Management: Ability to handle many emails at once while keeping high accuracy.