Financial

- Drive timely collections to ensure minimal receivables

- Develop the Department budget in consultation with the Head Marketing (Residential)
- Ensure adherence to the sameRole & responsibilities

Strategic

- Develop and implement the customer relations strategy for BEL in consultation with the Head Marketing (Residential)

- Survey the global setting to identify best practices in the areas of customer relations
- Evaluate feasibility of implementing the same in BEL

Operational

- Work closely with the Engineering Department to understand project status and delays (if any)
- Ensure timely communication of the same (status updates) to the customer

- Regularly interact with customers to understand issues / concerns / complaints / modification requirements

- Communicate these promptly to the Engineering Department and ensure timely resolution of the same

- Work closely with customers and the relevant banks / financial institutions to obtain the required documentation and drive timely collections





- Coordinate with key departments (Engineering, Finance, Legal, Liaison etc) to ensure timely completion of all handover formalities

- Maintain a repository of customer issues / queries

- Provide inputs to the relevant departments to ensure incorporation of customer feedback into future projects

- Monitor preparation of instalment records, final account statements etc.

- Ensure accurate and timely MIS preparation for the Department

- Periodically submit the same to the Head Marketing (Residential)

- Develop / update Department SOPs

- Lead the development of a framework for effective handling collections, documentation and other formalities (post-sale and prior to handover) and continuously update the same

- Assist the Head - CRM in reviewing and updating the Job Descriptions for roles across Customer Relations

Preferred candidate profile

📌 Dy. Manager - Customer Relations (Hyderabad)
🏢 Brigade Group
📍 Hyderabad