- Inbound and Outbound Calls: Answer incoming calls and make outbound calls to respond to inquiries and provide information about online degree programs offered by the university.
- Information and Guidance: Provide detailed information about program options, admission requirements, tuition, financial aid, and any other relevant details to prospective students.
- Application Assistance: Guide prospective students through the application process, ensuring they understand all requirements and deadlines.
- Database Management: Maintain accurate records of all interactions and inquiries in the center’s CRM system.
- Follow-Up: Conduct timely follow-up calls and emails to nurture prospective students and address any outstanding questions or concerns
- Problem Resolution: Resolve inquiries and concerns effectively, escalating more complex issues to appropriate departments when necessary.
- Adherence to Policies: Ensure compliance with university policies and guidelines, including data protection and confidentiality.
- Product Knowledge: Stay informed about current online degree programs, admissions policies, and changes in university offerings.