31 Jul
|
Rippling
|
Bengaluru
31 Jul
Rippling
Bengaluru
Key Deliverables:
- Lead and manage a technical support team to provide exceptional customer support
- Design and develop onboarding programs for recent team members
- Own team performance, KPIs, and drive improvements through data-driven experimentation
- Deliver product feedback to reduce inbound contact rates and resolution times
Role Responsibilities:
- Ensure the team has the tools and resources needed to support customers effectively
- Collaborate with support leadership to refine operating processes
- Communicate effectively with executive leadership on goals and priorities
- Manage support practices and ensure adherence to SLAs across the team
📌 Director, Customer Support - Identity Management (Bengaluru)
🏢 Rippling
📍 Bengaluru