Company Description

??We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at a scale — across all devices and digital mediums, and our people exist everywhere in the world (18500+ experts across 40 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Requirements

Experience : 16+yrs

Strong experience in IT delivery, program management, or account management, with a strong track record of leading enterprise digital transformation initiatives.

Proven experience managing large-scale, multi-stream digital transformation programs in global delivery environments.

Strong people leadership experience with the ability to build, mentor, and lead high-performing cross-functional teams.

Demonstrated expertise in executive stakeholder management and client relationship management.

Strong client-facing experience with the ability to engage CIOs, business executives, and senior leadership teams.

Extensive experience in Agile, Scrum, Secure, and traditional program delivery methodologies.

Strong understanding of SDLC, DevOps, governance frameworks, security, and compliance practices.

Experience managing multi-vendor engagements, distributed delivery teams, and complex program dependencies.

Strong commercial acumen with experience managing account P&L;, revenue forecasting, margins, utilization, and financial governance.

Experience supporting contract negotiations, Statement of Work (SOW) creation, renewals, change requests, and commercial governance.

Exposure to one or more technology domains including Cloud (AWS, Azure, GCP), Data Engineering & Analytics, AI/Generative AI, Enterprise Applications (SAP, Salesforce, Microsoft,



ServiceNow), or Modern Application Development.

Strong risk management, escalation management, and governance experience.

Excellent communication, presentation, negotiation, and executive influencing skills.

Proven ability to manage high-pressure client environments while driving successful business outcomes.

Strong analytical, strategic thinking, decision-making, and problem-solving capabilities.

Experience collaborating with presales teams on solutioning, proposals, and business growth initiatives.

Responsibilities

Lead the end-to-end delivery of large-scale digital transformation programs across multiple business and technology domains.

Ensure successful program execution by delivering projects within agreed scope, budget, quality standards, and timelines.

Establish and manage delivery governance models, steering committees, operational reviews, and program management frameworks.

Drive program planning, estimation, dependency management, resource allocation, execution tracking, and delivery excellence.

Manage complex delivery engagements involving distributed global teams, multiple vendors, and cross-functional stakeholders.

Ensure adherence to SDLC, Agile, DevOps, security, compliance, and organizational governance standards.

Serve as the primary point of contact for executive client stakeholders, building trusted relationships and acting as a strategic advisor.

Lead client governance meetings,



Quarterly Business Reviews (QBRs), executive updates, and operational review sessions.

Identify opportunities for account growth through cross-selling, upselling, and expansion of digital transformation services.

Own account financial performance, including P&L; management, revenue forecasting, margin optimization, utilization, invoicing, and cost control.

Support commercial activities including contract negotiations, SOW preparation, renewals, change requests, and commercial governance.

Lead, mentor, and develop program managers, project managers, architects, engineering leads, and delivery teams to build a culture of accountability and continuous improvement.

Drive workforce planning, talent development, succession planning, hiring, and capability building to support strategic business objectives.

Proactively identify delivery, commercial, operational, and stakeholder risks and implement effective mitigation strategies.

Manage critical escalations, resolve delivery challenges, and ensure timely issue resolution through structured governance.

Monitor program performance through KPIs, SLAs, dashboards, and reporting mechanisms to ensure delivery excellence.

Collaborate with engineering, consulting, cloud, AI, data, enterprise application, and business teams to deliver integrated transformation solutions.

Contribute to strategic planning, technology roadmaps, proposal development, presales activities, and organizational growth initiatives.

Drive continuous improvement by implementing best practices, optimizing delivery processes, and enhancing client satisfaction across the portfolio.

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

Service Region: South Asia

📌 Director (AI-Led Delivery Leader) (India)
🏢 Nagarro
📍 India