Key Responsibilities - Provide technical/functional leadership within a specific product domain or business process area.

- Serve as a primary point of contact for complex customer issues, driving case resolution with confidence and professionalism.
- Effectively communicate with customers, ensuring transparency and clarity throughout the issue resolution process.
- Reproduce and analyze customer issues through well-defined test scenarios and environments.
- Develop solutions or workarounds in collaboration with technical teams and secure customer agreement on resolution paths.
- Act as Level 2/3 support for escalated technical and functional issues.
- Proactively and reactively collaborate with cross-functional teams to ensure seamless support delivery.
- Produce clear, high-quality documentation to support knowledge sharing and case history tracking.





Required Skills & Qualifications - 4+ years of relevant experience as a Technical/Functional Consultant or Support Engineer.

- Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
- Relevant Microsoft Dynamics certifications.
- Excellent communication skills—verbal, written, and technical documentation.
- Flexibility to work in rotational shifts and weekends if required.

Technical Focus: Microsoft Dynamics 365 F&O; – Finance - Hands-on experience in Finance module configuration and customization within Dynamics 365 F&O.;

- Deep knowledge of localizations, compliance, and regulatory frameworks.
- Solid functional expertise in General Ledger, Accounts Payable, and Accounts Receivable workflows.
- Familiarity with Budgeting, Forecasting, and Fixed Asset Management processes.

📌 Digital Functional Consultant (Hyderabad)
🏢 Sonata Software
📍 Hyderabad