Job DescriptionKey Responsibilities

NManage Genesys Dialer – Administer outbound collections campaigns, monitor dialer performance, and optimize calling strategies

NMonitor Workforce Operations – Track real-time schedule adherence, attendance, staffing levels, and daily contact center KPIs

NAnalyze Performance – Review call volume and campaign results, identify trends, and recommend operational improvements

NCoordinate with Teams – Work closely with vendors, IT, and Application Operations to ensure smooth contact center operations

NEnsure Compliance & Reporting – Maintain WFM records, prepare reports, monitor SLAs, and support compliance with operational standards

NWhat we're looking for:

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- 2+ years of experience in a customer support/contact center environment
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- Good knowledge on WFM software applications & Genesys
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- Positive knowledge of Dialer systems
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- Strong organizational, verbal and written communication skills.
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- One-year previous Dialer Management or Workforce Management experience desired
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📌 Dialer/Wfm Coordinator (Karnataka)
🏢 Elevate Global
📍 Karnataka