Desktop Support Engineer responsible for providing first-level technical support for desktops, laptops, operating systems, applications, and basic networking issues. The role focuses on ensuring smooth IT operations and user satisfaction.
Key Responsibilities
- Handle daily IT support tickets and end-user requests.
- Troubleshoot desktop, laptop, and hardware-related issues.
- Resolve Windows OS and Outlook-related problems.
- Support Wi-Fi, LAN, and basic network connectivity issues.
- Install, configure, and maintain desktops, laptops, and peripherals.
- Install and support standard business applications.
- Maintain issue resolution documentation and reports.
- Escalate unresolved issues to higher-level support teams.
- Support IT infrastructure and end-user environments.
- Perform additional responsibilities as assigned.
Required Skills
- Windows Operating Systems
- Desktop & Laptop Troubleshooting
- Outlook Support
- Basic Networking (Wi-Fi, LAN)
- Hardware & Peripheral Support
- MS Office Applications
- Ticket Handling & Documentation
Preferred Skills
- Active Directory Basics
- Remote Desktop Support
- ITIL Awareness
- Helpdesk Support Experience
Experience Requirements
- 1–4 years of experience in Desktop Support or IT Support roles.
- Experience in troubleshooting Windows-based systems and end-user environments.
Education
- Any Graduate (B.Sc, BCA, B.Com, B.Tech, BE, Diploma)
- IT-related qualifications preferred.
Contact Person: Anwar Sadat
Contact Number: (phone hidden)
📌 Desktop Support Engineer (Tiruchirappalli)
🏢 Sisco Jobs
📍 Tiruchirappalli
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