Develop Your Skills in Semi Voice Process Our customer experience division 's "Hybrid Communications Conductor " and "Dual/-Channel Resolution Authority " are the Semi/-Voice Process Executive. Your main goal is to methodically oversee a blended portfolio of client contacts, seamlessly transitioning between digital text channels like email ticketing and live chat and real/-time voice calls. Serving as the "Agile Omnichannel Guardian, " you bridge the gap between written clarity and spoken rapport while addressing transactional issues, elucidating account parameters, and resolving technical issues using the channel that best fits the current operational workflow.

A highly adaptive and versatile support worker with a clear voice, quick keyboard typing, keen problem/-solving abilities, and rigorous case logging discipline is the ideal applicant.

Responsibilities Dynamic Dual/-Channel Execution/: Maintain positive service quality in both ecosystems by balancing a mixed queue of incoming and outgoing phone engagements with real/-time chat or email tickets.

Contextual Channel Shifting/: When necessary, seamlessly transition conversations between channels. First/-Contact Problem Solving/: Use internal knowledge frameworks to diagnose account problems, billing inconsistencies, or delivery bottlenecks in order to reduce call volumes and provide conclusive solutions.





Concurrent

Multi/-Tasking and Systems Monitoring/: Converse with customers or handle chat feeds while managing back/-office databases, reviewing transaction histories, and generating real/-time case updates.

Ticket Workflow Documentation/: As soon as an encounter is closed, log thorough summaries, call categories, chat transcripts, and resolution analytics within corporate platforms Salesforce, Zendesk, Freshdesk, or Microsoft Dynamics.

Skills/: Polished Verbal Articulation & Inflection/: To convey warmth and assurance over the phone, use professional verbal clarity, a neutral accent, and active listening reflexes.

Excellent Written

Composition & Grammar/: Professional business email etiquette for text/-based channels, crisp sentence structure, and clean typing grammar. High/-Velocity Keyboard Typing Performance/: Proven alphanumeric typing speeds with an accuracy score of 95% or higher, aiming for a minimum of 35 to 40 WPM.

Blended Helpdesk Systems Literacy/: The ability to use integrated customer support solutions with practical operational comfort, particularly omnichannel modules like Zendesk, Salesforce Service Cloud, or Freshdesk. We invite you to apply and explore this exciting opportunity Warm Regards, HR /- Maria

📌 Develop Your Skills in Semi Voice Process (Chennai)
🏢 GS Infotech
📍 Chennai