End-User Support: Respond promptly to IT-related incidents and service requests from employees across all company locations. This includes troubleshooting hardware, peripherals, AV equipment, OS, software, and applications.

Asset Management: Maintain accurate inventory records within the Asset Management tool, ensuring data is up-to-date and following established processes.

VIP Support: Provide exceptional support for high-priority or VIP users, aiming for high customer satisfaction.

Incident Logging & Communication: Log all incidents and requests in the ITSM tool, and keep users informed about the status, outages, or updates.

Escalation & Follow-up: Escalate unresolved issues to Level 2 support or OEM/partners, and actively follow up for resolution.

Support for Projects & Infrastructure: Assist L2 teams or support partners with current projects or troubleshooting existing infrastructure.

Policy & Standards Compliance: Follow company IT policies, standards, and guidelines, along with HR, HSSE, and other organizational policies.

Security Compliance: Ensuring systems are secure and adhering to the companys security policies is another key responsibility. They may have to install antivirus software,



monitor for breaches, and educate users on safe practices.

Communication & Presentation: excellent communication and presentation skills to effectively interact with users, troubleshoot issues, and collaborate with other teams. This includes being able to clearly explain technical information to non-technical users, actively listen to user concerns, and present solutions in a concise and understandable manner.

Responsibilities:

- Provide advanced desktop support for end-users including troubleshooting hardware, software, and network issues.
- Install, configure, and maintain desktop systems, applications, and peripheral equipment.
- Manage and resolve escalated tickets from Level 1 support.
- Coordinate with other IT teams to ensure the stability and efficiency of IT infrastructure.
- Document and record all support activities through the ticketing system.
- Conduct regular system checks and maintenance to ensure optimal performance.
- Assist in software deployment and updates.
- Provide technical guidance and training to junior support staff.

📌 Desktop Support Engineer 2 (New Delhi)
🏢 Inspirisys
📍 New Delhi