Job DescriptionJob Title: Deputy Manager – Counseling (Admissions & Tele-Counseling)

NLocation: Mohali, Punjab (Onsite)

NCompany: Chandigarh University

NEmployment Type: Full-Time | Permanent

NIndustry: Education / EdTech

NDepartment: Admissions / Inside Sales / Counseling

NWorking Hours: 9:30 AM – 5:30 PM (Day Shift)

NCompensation: ₹7.5 – ₹9 LPA (₹60,000 – ₹75,000 In-hand)

NAbout the Role

nChandigarh University is seeking an experienced and performance-driven Deputy Manager – Counseling to lead admissions and tele-counseling operations. The ideal candidate will possess strong leadership capabilities, a proven track record in admissions or inside sales, and the ability to drive team performance, student conversions, and revenue growth.

NKey Responsibilities

nTeam Leadership & Performance Management

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- Lead, mentor, andmanage a team of 30–70 Tele-Counselors.
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- Establish performance benchmarks and ensure achievement of admissions targets.
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- Conduct regular performance reviews, coaching sessions, and team development initiatives.
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- Foster employee engagement and drive retention strategies.
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nAdmissions & Revenue Management

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- Drive admissions conversions and revenue generation through effective counseling strategies.
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- Monitor and optimize lead conversion rates and admissions funnel performance.
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- Ensure timely follow-upand closure of prospective student inquiries.
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- Develop and execute strategies to achieve enrollment objectives.
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nOperations Management

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- Oversee daily tele-counseling operations and productivity metrics.
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- Manage lead allocation,call distribution, and workflow efficiency.
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- Ensure compliance with organizational processes,



quality standards, and best practices.
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- Continuously improve operational effectiveness and turnaround times.
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nTraining & Development

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- Coach team members on counseling techniques, objection handling, and sales excellence.
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- Identify training needsand conduct capability-building initiatives.
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- Develop future leaders through structured mentoring and succession planning.
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nMIS & Analytics

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- Monitor key performance indicators (KPIs), conversion metrics, and revenue performance.
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- Prepare and present daily, weekly, and monthly MIS reports.
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- Utilize data-driven insights to improve decision-making and business outcomes.
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nDesired Candidate Profile

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- Graduate in any discipline.
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- Minimum 6 years of experience in Tele-Counseling, Admissions, Inside Sales, Telesales, or Call Center Operations.
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- Proven experience managing teams of 30–70 members.
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- Strong understanding ofadmissions processes, lead management, and conversion strategies.
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- Expertise in CRM systems, performance management, and reporting.
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- Excellent communication, leadership, stakeholder management, and analytical skills.
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- Prior experience in theEducation, University, or EdTech sector will be preferred.
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nWhy Join Us?

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- Competitive compensation package.
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- Prospect to lead large-scale admissions operations.
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- Fast-track career progression within a reputed educational institution.
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- Dynamic, collaborative,and performance-oriented work environment.
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- Continuous learning andprofessional development opportunities.
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nApply Now

nInterested candidates may share their updated resume at:

[email protected]

N7814304289

📌 Deputy Manager (Morinda)
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