HDFC Life, one of India’s leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 380+ branches in India touching customers in over 900 cities and towns. Our long-stated strategy of balanced product mix, diversified distribution, continuous product innovation and re-imagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external environment.
Purpose of the Job:
To maintain TAT and Quality for all operations processes and work towards improvement in the existing processes, Achieve business targets of the cluster on Persistency, Lead Generation and Business Retention, Audit & Compliance.
Duties & Responsibilities:
- Ensuring Quality & TAT of Current Business activities
- Monitor and maintain the quality and TAT
- Necessary follow ups with Hub, Underwriting for policy issuance
- Ensuring the Sigma Quality and TAT
- Regulatory compliances for all Policy Servicing
- Regulatory compliances and smooth processing of ‘Claims’
- Close coordination with Sales and Grievance department
- Proper cascade & Implementation of all Policy Servicing
- Achieve business targets on Persistency
- Ensuring the mechanism for revival calling
- Analysis and regular inputs to team on the persistency
- Ensuring system up-date by team
- Take initiatives at the branch level to drive and enhance the contact ability of clients, premium collection & automated ways of payments.
- Efforts towards drive persistency and enhance productivity
- Work closely with other functions and channel partners
- Achieve cluster’s New Business lead generation targets
- Ensuring sound practices and adherence to lead generation process
- Take initiatives related to revenue generation
- Achieve business retention targets
- Work closely with Sales & channel partners
- Take initiatives to create awareness and help reduce all these negative cases.
- Build knowledge and skill levels of team members
Academic Qualification:
- Graduate/Post Graduate
Knowledge, Skills & Abilities:
- Work Experience: 5 years’ experience in Operations, Customer Service, Backend Operations preferably from Insurance or Banking sector.
Required Skills:
- Team leading experience
- Good Communication skills
- MS Office (Excel, PowerPoint & etc)
📌 Deputy Manager-Branch Operation (Ludhiana)
🏢 HDFC Life
📍 Ludhiana
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.