Role Purpose:

The Demand & Change Manager acts as the single point of contact for business demands related to Cloud and Infrastructure services. The role is responsible for managing and coordinating infrastructure-related requests, ensuring effective demand intake and prioritization, supporting Azure platform administration activities, and governing the Change Advisory Board (CAB) process.

Working closely with Global IS&T; teams, regional and local IT organizations, infrastructure providers, and business stakeholders, the role ensures that demands and changes are managed efficiently, governed appropriately, and aligned with enterprise standards and priorities

Role & responsibilities :

Demand Management

- Act as the primary point of contact for Cloud and Infrastructure service requests.
- Receive, analyze, qualify, categorize, and route new demands to the appropriate delivery teams.
- Manage and track demand intake across public cloud, private cloud, infrastructure, migration, and platform services.
- Maintain a centralized repository of infrastructure and cloud requests from all Sodexo entities.
- Facilitate demand prioritization and ensure alignment with business requirements and available resources.
- Provide regular reporting and visibility on demand pipeline, status, risks, and capacity.

Change Management & CAB Governance
- Coordinate the end-to-end Change Management process for Infrastructure Management.
- Review change requests to ensure completeness, quality, risk assessment, and compliance with governance requirements.




- Engage stakeholders to obtain required information and approvals prior to CAB review.
- Prepare and publish CAB agendas, change summaries, and supporting documentation.
- Facilitate CAB meetings in partnership with the Global Process & Quality Lead
- Provide guidance on Change Management processes, controls, and best practices.
- Track change implementation outcomes, success metrics, and continuous improvement opportunities.(Suggested enhancement aligned with ITIL practices.)

Azure & DevOps Administration
- Create and manage Azure Resource Groups and associated access structures.
- Manage permissions and access rights within Azure environments.
- Administer projects and work items within Azure DevOps.
- Create and maintain User Stories and support Agile delivery processes
- Support governance and operational activities related to cloud platform onboarding and project delivery.

Process Improvement & Governance
- Partner with the Global Process & Quality Lead to continuously enhance Demand and Change Management processes
- Ensure adherence to Demand Management, Change Management, and governance standards.
- Identify process optimization opportunities and recommend best practices
- Build strong relationships with Global IS&T; teams,



regional IT organizations, business stakeholders, and service providers.
- Facilitate effective communication between technical and non-technical stakeholders
- Coordinate international stakeholders to ensure alignment, timely decisions, and issue resolution.
- Escalate risks, issues, and dependencies as appropriate

Preferred candidate profile Minimum 5 years of experience in Infrastructure Project Management, Demand Management, Change Management, or Cloud Operations.

- Overall experience 10 -15 years
- Experience working within Cloud, Infrastructure, SaaS, PaaS, system integration, or migration environments.
- Experience in multinational and geographically distributed organizations is preferred
- Strong understanding of Microsoft Azure services and platform administration
- Hands-on experience with Azure DevOps.
- Good understanding of Infrastructure Operations and Cloud environments.
- Familiarity with Agile, DevOps, and Waterfall delivery methodologies
- Understanding of ITIL Change Management and Service Management processes.
- Certifications
- Microsoft Azure Fundamentals (AZ-900) preferred.
- ITIL Foundation certification is a plus
- Solid customer-centric mindset.
- Excellent communication and stakeholder engagement skills.
- Strong organizational and coordination capabilities
- Self-starter with the ability to work independently.
- Analytical and structured problem-solving approach.
- Ability to perform effectively in fast-paced and complex environments

📌 Demand and Change Manger (Gurugram)
🏢 Sodexo
📍 Gurugram