Roles & Responsibilities:

- Monitor dashboards, error logs, crash reports, and performance metrics (Firebase, Sentry, Splunk, ELK, etc.)
- Troubleshoot issues related to UI, APIs, builds, deployments, and integrations
- Perform root cause analysis (RCA) and provide temporary workarounds until permanent fixes are applied
- Escalate unresolved issues with detailed analysis to L3 teams
- Manage deployments for web apps (React.js) and mobile apps (React Native)
- Handle app release activities including code packaging, signing, and publishing to Google Play Store & Apple App Store
- Support SSL, CDN, caching, and workplace configuration changes
- Monitor application availability, performance, and end-user experience
- Support routine checks, regression validations after releases, and system health monitoring
- Work closely with L1 support for ticket triage and with DevOps for CI/CD pipeline troubleshooting
- Maintain runbooks, FAQs, and known error databases

📌 Data & AI - Data Engineer (Pune)
🏢 ElfOnze Technologies
📍 Pune