What will I be doing

- You will work within our product implementation and adoption teams to deliver high-quality customer training to end users of Zenoti systems.
- Develop standardized instructional materials and training curriculum with clear learning objectives and outcomes.
- Work with customers to identify training needs; develop and deliver customer training plans (schedules, content, feedback mechanisms, etc)
- Deliver product trainings via different channels (Live, Online, remote) and mediums.
- Support the implementation phase remotely or at customer locations as needed.
- Be a product knowledge expert, and remain up to date with product knowledge, business flow, sales process and market dynamics.
- Analyzing usage metrics, data from support tickets, and customer feedback to improve training delivery and support Zenoti training goals.
- Assist in develop training program strategy, including defining and tracking objectives and key results.
- Responsible for ensuring maximum product adoption through effective training delivery and achieving exceptional client satisfaction.

What skills do I need

- Excellent written and verbal communication skills
- Excellent customer service,



skills plus ability to interface with global customers.
- Experience working with remote teams.
- Strong logical, analytical, critical thinking and problem-solving skills
- Ability to understand, articulate and manage customer expectations.
- Ability to work in a quick-paced start-up environment.
- Experience working with SaaS applications or Enterprise software solutions.
- Strong knowledge of MS Office tools
- Background in instructional design or adult learning theory a plus
- Experience using Camtasia Studio, Articulate, Adobe Captivate, other e-learning and learning management systems, a plus.
- Experience developing and conducting end-user training and training materials for SaaS or Enterprise-level applications a plus.
- Bachelors Degree in Computer Engineering, Computer Science, Information Systems, Learning & Development, Education, or similar degree.
- 3+ years of experience in customer-facing, teaching, training, or instructional design role
- Fluency in European and SEA languages is a plus.
- Ability to travel up to 10%

📌 Customer Training Specialist - Hyderabad, India (Secunderabad)
🏢 Zenoti
📍 Secunderabad