1. Lead and mentor the customer support team to achieve high performance.
2. Monitor and manage team productivity, ensuring SLAs and performance benchmarks are met.
3. Identify and resolve operational issues proactively, ensuring seamless customer experiences.
4. Provide insights for process improvements based on customer feedback and performance data.
Role Responsibilities:
1. Manage team schedules, attendance, and operational efficiency.
2. Drive performance improvements by analyzing trends and implementing solutions.
3. Collaborate with cross-functional teams to resolve complex customer issues.
4. Foster solid internal relationships to align support operations with Rippling's values and goals.
📌 Customer Support Supervisor, Platform (Bengaluru)
🏢 Rippling
📍 Bengaluru
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