Job DescriptionTeam Lead – Customer Success | Infinity Learn by Sri Chaitanya

NLocation: Noida (Work from Office)

NExperience: 3–5 Years

NAbout the Role

nInfinity Learn by Sri Chaitanya is looking for a passionate and results-driven Team Lead – Customer Success to lead a high-performing team responsible for student onboarding, engagement, retention, and customer satisfaction. If you're passionate about delivering exceptional customer experiences and leading teams, we'd love to hear from you.

NKey Responsibilities

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- Lead and mentor a team of Customer Success Executives.
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- Drive seamless student onboarding and activation.
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- Improve student engagement, retention, and renewal rates.
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- Handle customer escalations, refund requests, and parent concerns.
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- Monitor KPIs, SLAs, MISreports, and operational dashboards.
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- Collaborate with Academic, Sales, and Operations teams to enhance the student experience.
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- Conduct regular coaching, performance reviews,



and team development initiatives.
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- Desired Candidate Profile3–5 years of experience in Customer Success, Student Support, or EdTech Operations.
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- Minimum 1 year of experience in a Team Lead or people management role.
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- Solid communication skills in English and Hindi.
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- Experience in onboarding, customer retention, and escalation management.
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- Proficiency in Excel, CRM tools, and MIS reporting.
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- Strong leadership, ownership, and stakeholder management skills.
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nWhy Join InfinityLearn?

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- Work with one of India's leading EdTech companies backed by Sri Chaitanya.
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- Excellent career growthand leadership opportunities.
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- Dynamic, collaborative,and fast-paced work workplace.
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- Opportunity to make a meaningful impact on students' learning journeys.
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📌 Customer Support Team Lead (Faridabad)
🏢 Infinity Learn
📍 Faridabad