Job DescriptionJob Summary

NWe are hiring Support Executives / Senior Support Executives to handle client queries related to trading, demat, and financial services through calls, emails, and live chat. Ideal candidates have prior calling/voice experience (finance/BFSI preferred), strong communication skills, and the ability to manage multiple support channels with a customer-first approach.

NKey Responsibilities (KRAs)

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- Handle inbound/outbound calls for account queries, trading issues, transaction status, and follow-ups
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- Respond to client emails clearly and professionally, ensuring timely closure
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- Manage live chat conversations, multitasking across queries with speed and accuracy
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- Ensure first-call/first-response resolution;

escalate complex cases to the right team

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- Log all interactions and complaints accurately in CRM/ticketing systems
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- Coordinate with back-office, dealing,



and compliance teams to close queries within TAT
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- Educate clients on products/services (trading account, demat, mutual funds, IPO, PMS)
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- Maintain reports on call/email/chat volumes, TAT, and client satisfaction
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- Adhere to SEBI/exchangeguidelines and maintain client data confidentiality
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nDesired Candidate Profile

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- Graduate in any discipline (Finance/Commerce preferred, not mandatory)
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- 2–5 years in a customersupport /voice process;

finance/BFSI/broking experience preferred

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- Excellent verbal & written communication in English and Hindi
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- Robust email etiquette and live chat handling skills
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- Comfortable with MS Office and CRM tools
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- Good listening skills, patience, and a target-driven attitude
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📌 Customer Support Specialist (Shahpura)
🏢 Hem Securities
📍 Shahpura