Job DescriptionJob Title: Customer Care Executive

NLocation: Noida

NCompany: Teleperformance

NSalary Range: ₹ 4.2 LPA

NWorking days: 5 Days a Week and 2 days off

NShifts: Rotational shift (Including Rotational weekends and holidays)

NEmployment Type: Full time

NAbout Teleperformance:

NTeleperformance is a global leader in digital integrated business services, providing

Nexceptional customer experience (CX) solutions to some of the world's most respected

Nbrands. With a strong presence across India, we are known for delivering high-quality

Nsupport, innovation, and people-first culture.

NRole Overview:

NWe are looking for enthusiastic and customer-focused individuals to join our team as

NCustomer Care Executives.The ideal candidate will be responsible for handling customer

Ninteractions across various channels, resolving queries, and ensuring high levels of customer

Nsatisfaction.

nKeyResponsibilities:

N- Handle inbound and/or outbound customer calls, chats, or emails professionally.

N- Resolve customer queries related to products, services, billing, orders, or complaints.

N- Ensure first contact resolution (FCR) and maintain customer satisfaction (CSAT)

Nscores.

n- Document all customer interactions accurately in the system.

N- Follow standard operating procedures (SOPs)



and adhere to quality guidelines.

N- Escalate unresolved issues to higher levels appropriately.

N- Meet performance KPIs such as AHT, quality, attendance, and productivity.

N- Stay updated on product/process knowledge through regular training sessions.

NEligibility Criteria:

N- Education: Graduate (Any stream). Or 12th pass with 6 months of experience

N- Experience: Freshers and experienced candidates can apply.

N- Communication: Good verbal and written communication skills (English)

N- Basic computer knowledge and typing skills.

N- Willingness to work in rotational shifts and 5-day work week (2 weekly offs)

NPreferred Skills:

N- Customer-centric attitude with empathy and patience.

N- Ability to multitask and handle pressure in a fast-paced environment.

N- Prior experience in BPO/ customer service / voice process is a plus.

NBenefits:

N- Paid training and onboarding support.

N- Performance-based incentives.

N- Health insurance and ESI benefits.

N- Growth opportunities opportunities within Teleperformance India.

N- Safe and inclusive workenvironment

NHR Name: Urvashi Bangera

NEmail: [email protected]

NContact Number: (phone hidden)

📌 Customer Support Specialist (Faridabad)
🏢 TP
📍 Faridabad