Job DescriptionLocation: Jaipur

NExperience: 1–3 Years

NEmployment Type: Full-Time

NAbout the Role:

NWe are looking for a proactive and customer-focused Customer Success Executive to manage inbound customer inquiries, provide exceptional support, and convert leads into satisfied customers. The ideal candidate should possess excellent communication skills, a customer-first mindset, and the ability to build lasting relationships while driving sales.

NKey Responsibilities

n

N
- Handle inbound customerinquiries via phone, email, WhatsApp, chat, and social media.
N
- Understand customer requirements and recommend suitable products or services.
N
- Convert inbound leads into successful sales through effective communication and relationship building.
N
- Resolve customer queries, complaints, and concerns promptly and professionally.
N
- Maintain strong relationships with existing customers to ensure satisfaction and retention.
N
- Follow up with leads and customers to improve engagement and maximize conversions.
N




- Coordinate with internal teams such as Sales, Operations, and Logistics to ensure timely issue resolution.
N
- Maintain accurate records of customer interactions, orders, and follow-ups in the CRM.
N
- Collect customer feedback and share insights to improve products and customer experience.
N

nRequired Skills & Qualifications

N

n
- Bachelor's degreein any discipline.
N
- 1–3 years of experiencein Customer Success and Customer Support
N
- Excellent verbal and written communication skills in English.
N
- Solid interpersonal and relationship management skills.
N
- Ability to handle multiple customer interactions efficiently.
N
- Customer-centric attitude with strong problem-solving abilities.
N
- Basic knowledge of CRM software and Microsoft Excel is preferred.
N
- Positive attitude, ownership mindset, and willingness to learn.
N

📌 Customer Support Specialist (Shahpura)
🏢 Eat Better
📍 Shahpura