- Handle inbound calls, emails, and chats to address customer queries and concerns.
- Provide accurate information about products, services, and policies.
- Troubleshoot basic technical issues and offer step-by-step solutions.
- Maintain detailed and updated records of customer interactions in CRM systems.
- Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
- Escalate complex cases to the appropriate departments when necessary.
- Meet daily/weekly performance metrics such as response time, resolution time, and customer satisfaction.
- Collaborate with team members to improve service quality and processes.
📌 Customer Support Representative (India)
🏢 Office Beacon ASPL
📍 India
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