CUSTOMER SUPPORT EXECUTIVE - US SHIFT Urgent Hiring - Customer Support Executive (US Shift)

Location: Sector 85, Faridabad (Work from Office)

Position: Customer Support Executive (US Shift)

Salary

- Freshers: 25,000 per month
- 1-3 Years Experience: 30,000 - 40,000 per month
- 1st Increment: 15-20% after 6 months (based on performance)

Shift Timing 5:00 PM - 2:00 AM (US Shift)

Experience

- Freshers with excellent communication skills can apply.
- 1-3 years of experience in Customer Support (SaaS/Tech preferred).

Key Responsibilities

- Handle customer queries through Chat & Email.
- Understand product workflows and guide customers with step-by-step solutions.
- Troubleshoot customer issues and provide accurate resolutions.
- Escalate technical issues to the internal team when required.
- Maintain records of customer interactions.
- Coordinate with internal teams for quick issue resolution.
- Deliver an exceptional customer experience.

Tools You Work With

- Intercom
- Slack
- Linear

Required Skills





- Excellent written and spoken English.
- Strong communication and problem-solving skills.
- Ability to learn product workflows quickly.
- Comfortable handling multiple customer conversations.
- Willing to work in the US Night Shift.
- Candidates should be based in Faridabad or nearby areas and be available for daily office commute.

Why Join Us?

- Work with a quick-growing global SaaS company.
- Exposure to international customers.
- Learning-driven work culture.
- Hands-on experience with modern support tools.
- Performance-based career growth.

Work Location Sector 85, Faridabad

Interested Candidates Share your updated resume along with a brief introduction about your customer support experience.

Divya Placement Consultants

(phone hidden) | (phone hidden) | 0129-4038425

[email protected]

📌 CUSTOMER SUPPORT EXECUTIVE - US SHIFT (India)
🏢 Divya Placement Consultant
📍 India