Job DescriptionJob Title: Customer Support Executive – Fashion Industry

NLocation: Noida sec 88

NDepartment: Customer Experience / Customer Service

NEmployment Type: Full-Time

NAbout Sotbella:

NSotbella is a new-age fashion and lifestyle brand committed to celebrating individuality, self-expression, and affordable luxury. With trend-forward collections and a strong focus on quality, creativity, and customer experience, Sotbella is quickly emerging as a favorite among Gen Z and millennial audiences. Our mission is to empower bold, confident, and fashion-forward individuals by bringing global fashion trends to their doorstep.

NURL-https://sotbella.Com/

NJob Summary:

NWe are looking for a proactive and fashion-savvy Customer Support Executive to join our growing team. You will be the voice of the brand, delivering an exceptional customer experience across all touchpoints. Your responsibilities will include handling product inquiries, resolving order issues, assisting with returns or exchanges, and ensuring customer satisfaction in alignment with the brand's tone and style.

NThis role requires a solid understanding of fashion trends, sizing, fabrics, and e-commerce operations, along with excellent communication and interpersonal skills.

NKey Responsibilities:

NHandle customer inquiriesvia email, phone, chat,



and social media channels in a prompt and professional manner.

NProvide accurate product information including fabric details, sizing guidance, availability, and styling suggestions.

NAssist customers with order placement, shipping updates, returns, exchanges, and refund requests.

NCoordinate with internal teams (warehouse, logistics, design, merchandising) to resolve customer concerns.

NMaintain detailed recordsof customer interactions in the CRM system.

NMonitor customer reviews,complaints, and feedback to identify trends and recommend improvements.

NEnsure all customer interactions reflect the brand's tone, aesthetics, and values.

NSupport post-sales engagement to increase customer retention and satisfaction.

NRequirements:

NBachelor's degree in Fashion, Communication, Business, or related field.

N1–3 years of experience in customer service, preferably in the fashion or e-commerce industry.

NExcellent communication skills—written and verbal.

NStrong fashion sense and product knowledge (fabrics, fits, sizes, styling).

NFamiliarity with CRM or helpdesk tools .

NAbility to multitask, prioritize, and work in a fast-paced environment.

NFlexibility to work on shifts, weekends, or holidays when needed.

📌 Customer Support Executive (Faridabad)
🏢 Sotbella
📍 Faridabad