Urgent Hiring Project - ONE PLUS International Chat Process Only Day Shift Job Summary ? We are looking for agile, customer-focused, and tech-savvy professionals to join our Chat Support team. The role involves handling customer service, technical support, and e-commerce-related queries through chat channels while delivering an exceptional customer experience. The ideal candidate should possess excellent written communication skills, strong problem-solving abilities, a keen interest in mobile technology and consumer electronics, and the ability to manage multiple customer interactions simultaneously.

Key Responsibilities ? · Handle customer queries and concerns through chat in a professional, accurate, and timely manner. · Provide support for customer service, technical troubleshooting, and e-commerce-related issues. · Deliver effective resolutions while maintaining a high level of customer satisfaction. · Manage up to three customer conversations simultaneously while maintaining quality and productivity standards. · Understand customer requirements and provide appropriate solutions based on established processes and guidelines. · Escalate unresolved or complex issues to the relevant teams as required.



· Maintain accurate records of customer interactions and actions taken. · Adhere to defined quality, productivity, attendance, and compliance standards. · Stay updated on product features, technical specifications, policies, and process updates. · Consistently achieve individual and team performance targets.

Eligibility

Criteria? · Graduate in any discipline. · Freshers are welcome to apply. · Candidates with prior experience must have worked in a Chat Support process. · Excellent written and verbal communication skills in English. · Minimum typing speed of 35 WPM. · Strong customer service orientation and problem-solving skills. · Tech-savvy with a good understanding of smartphones, consumer electronics, and digital products. · Comfortable working with multiple applications, systems, and web-based tools simultaneously. · Ability to multitask and perform effectively in a rapid-paced workplace.

Work Schedule / Job Time ? · 6-day working week. · Shift Timings: 9:00 AM – 6:00 PM and 12:00 PM – 9:00 PM. · Rotational shifts for Male Staff as per business requirements.

Interested

Candidates share your resume - Altaf Saifi (phone hidden)

📌 Customer Support Executive (Noida)
🏢 One Plus
📍 Noida