# – Customer Support Executive

Location: Vaishali Sector 1, Ghaziabad (In office)

Experience: 2+ Years

Employment Type: Full-time

## About the Role

We are looking for a proactive and customer-focused Customer Support Executive with experience in the Logistics/Freight Forwarding industry. The ideal candidate should have excellent communication skills and prior experience handling Middle East clients, ensuring smooth coordination and exceptional customer service.

## Key Responsibilities

- Handle customer queries via phone, email, and other communication channels.
- Coordinate with internal teams to ensure timely shipment updates and issue resolution.
- Maintain strong relationships with clients and provide regular shipment status updates.
- Resolve customer complaints efficiently while ensuring high customer satisfaction.
- Prepare and maintain shipment-related documentation and records.




- Follow up on pending requests and ensure timely closure of customer issues.
- Maintain service quality standards and meet response timelines.

## Mandatory Requirements

- Minimum 2+ years of experience in Customer Support within the Logistics/Freight Forwarding industry.
- Experience working with Middle East clients is mandatory.
- Excellent verbal and written English communication skills.
- Strong customer handling and problem-solving abilities.
- Ability to coordinate with multiple stakeholders and manage priorities.
- Proficiency in MS Office and email communication.

## Preferred Skills

- Experience with shipment tracking and logistics documentation.
- Knowledge of international freight operations.
- Ability to work in a fast-paced environment with attention to detail.

📌 Customer Support Executive Logistic (Ghaziabad)
🏢 Brihati Global Edge Solutions
📍 Ghaziabad