Customer Support Executive Blended Process (British Airways)
Job Location
Noida
Process
Blended Process (Voice + Chat + Email)
Salary & Benefits
- Salary up to 35,200/- CTC
- 4,400 Attendance Allowance
- 4,400 Night Shift Allowance (Post Probation)
- Performance-Linked Incentives
- 5 Days Working
- Rotational Week Offs
- 24x7 Rotational Shifts
- Career Growth Opportunities
- Training Provided
Eligibility Criteria
- Undergraduate and Graduate candidates can apply.
- Minimum 1 year of BPO experience (Voice/Chat/Blended preferred).
- Excellent English communication skills.
- Basic computer knowledge and typing skills.
- Comfortable working in rotational shifts, including night shifts.
- Customer service-oriented with good problem-solving skills.
Roles & Responsibilities
- Assist customers through voice calls, chat, and email.
- Handle booking-related queries, flight changes, cancellations, baggage concerns, refunds, and general travel assistance.
- Deliver a high-quality customer experience while maintaining professionalism.
- Resolve customer issues within defined turnaround times.
- Accurately document customer interactions in the CRM.
- Meet quality, productivity, attendance, and customer satisfaction targets.
- Follow company policies, compliance standards, and data security guidelines.
Skills Required
- Excellent verbal and written English.
- Strong communication and interpersonal skills.
- Active listening and problem-solving ability.
- Ability to multitask in a quick-paced environment.
- Basic MS Office and computer proficiency.
- Positive attitude and willingness to learn.