for Flight Support / Task List Executive at EaseMyTripAbout the Company EaseMyTrip.com is one of India's leading online travel agencies, renowned for its customer-centric approach and innovative solutions in the travel industry. Established with the vision to simplify travel bookings, EaseMyTrip offers a comprehensive range of services including flight, hotel, and holiday packages, catering to millions of satisfied customers across India and abroad. The company prides itself on providing a seamless booking experience, transparent pricing with no convenience fees, and a robust hybrid platform that integrates multiple distribution channels.

With a dedicated team committed to excellence and continuous growth, EaseMyTrip remains at the forefront of the travel technology landscape, constantly striving to enhance customer satisfaction and operational efficiency.

About The Role We are seeking a dedicated and proactive Flight Support / Task List Executive to join our dynamic team at EaseMyTrip.com. The ideal candidate will possess excellent communication skills, a passion for delivering superior customer service, and a keen interest in the travel industry. In this role, you will be responsible for assisting customers with their travel inquiries, resolving issues efficiently, and ensuring a positive experience with our services.

The position requires someone who is enthusiastic, detail-oriented, and capable of working in a fast-paced, 24/7 rotational shift environment. Your ability to support both domestic and international travel queries, demonstrate empathy,



and maintain professionalism will be key to your success in this role.

Qualifications Proven experience in a voice process related to international or domestic travel is preferred.

Strong knowledge of world geography and travel routes.

Excellent verbal and written communication skills in English.

Ability to work in rotational shifts, including nights, weekends, and holidays.

Demonstrated enthusiasm and a proactive attitude towards customer service.

Ability to work under pressure and handle multiple customer interactions effectively.

Immediate availability to join is highly desirable.

Responsibilities Handle inbound customer queries related to international and domestic travel via voice process, email, and chat channels.

Maintain a thorough understanding of travel products, routes, and geography to assist customers effectively.

Provide accurate and timely information to customers regarding flight bookings, cancellations, rescheduling, and other travel-related services.

Support customers by resolving their issues on the first contact, ensuring high levels of customer satisfaction.

Clarify customer requirements by probing and confirming their needs,



demonstrating active listening and empathy.

Greet customers courteously and professionally, adhering to company communication standards.

Educate customers on their travel options and policies, ensuring they are well-informed about their bookings and services.

Document all customer interactions accurately and update customer files to maintain comprehensive records.

Collaborate with team members and other departments to resolve complex issues and improve service delivery.

Stay updated with the latest travel policies, offers, and industry trends to provide relevant information to customers.

Benefits Competitive salary package with performance-based incentives.

Opportunities for career growth and professional development within a leading travel organization.

Work in a dynamic and supportive team environment.

Comprehensive training programs to enhance your skills and knowledge.

Health insurance and other employee welfare benefits.

Adaptable rotational shift timings to accommodate personal commitments.

Employee discounts on travel bookings and related services.

Equal Opportunity EaseMyTrip.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, gender, age, religion, ethnicity, disability, or any other characteristic protected by law. All qualified candidates will be considered for employment based on their skills, experience, and qualifications.

📌 Customer Support Executive (India)
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